ReturnFlow gives your customers a branded self-serve returns portal, generates Royal Mail & Evri labels automatically, and lets you approve and refund in one click — inside Shopify.
Free up to 30 returns/month · No card required · 14-day trial on paid plans
Most UK stores handle returns over email: back-and-forth messages, manual labels, spreadsheet tracking. ReturnFlow replaces all of it.
A mobile-first portal that looks like your store. Customers find their order, pick items, choose refund, credit or exchange — in under a minute, with zero emails to you.
Turn on managed labels with one click — real Royal Mail & Evri labels generated automatically and emailed to your customer. No carrier contracts, billed per label on your Shopify invoice.
Manage everything inside Shopify Admin: approve in bulk, refund or issue store credit instantly, set smart policy rules, and see exactly why items come back.
They enter their order number and email on your branded portal — no account, no phone calls, no “please can I return this” emails.
Your return policy decides what's allowed. An approved return gets a Royal Mail or Evri label emailed instantly — drop off at 11,500+ locations.
One click in Shopify Admin refunds the card, issues store credit, or creates the exchange order. Every return tracked from request to refund.
Loop Returns starts at $155/month. ReturnFlow starts at £0 — because a 200-order-a-month store shouldn't pay enterprise prices.
Pay annually and get 2 months free. All billing runs through Shopify — no separate card, cancel anytime.
No — that's the point of managed labels. Turn them on with one click and ReturnFlow generates real labels through our carrier network. Each label is billed at cost + a small fee on your normal Shopify invoice. If you already have your own Royal Mail Click & Drop account, you can connect it instead.
About two minutes: install, enable managed labels, set your return address, and share your portal link. Your return window and policies are configurable but come with sensible UK defaults (30-day window).
Yes. You choose which resolutions to offer — refund to original payment, store credit (issued as a Shopify gift card), or an exchange for a different size/colour. You can offer different options per product or reason.
The returns portal is a standalone page (yourstore's own branded link) so it works with every theme, no code changes. You can set your logo, colours and heading in Settings.
Nothing breaks — customers can still submit returns. We'll prompt you to upgrade, and you can move between plans (or back to Free) anytime, self-serve.
Install free, turn on managed labels, share your portal link. Done.
Install ReturnFlow free